FAQs

Are there any discounts available?

  • At Selective Picks, we love rewarding our community members. Join our community by creating an account, and you'll gain access to exclusive benefits. You'll enjoy free shipping, instantly earned points in our rewards system, and many more surprises, including Birthday Gifts and discount coupons. Complete basic tasks like following our socials and updating your profile to unlock these perks!

Can I add items to my order after it has been placed?

  • Once an order is placed, it's processed quickly to ensure timely delivery. Unfortunately, we can't add items to an existing order. We recommend placing a new order for any additional items.

Can I change or cancel my order?

  • We understand that plans can change. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to assist you in this process.

Can I change the shipping address after placing an order?

  • We aim to deliver your order promptly. If you need to update the shipping address, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request.

Can I change the size/color of an item in my order?

  • Once an order is placed, changes to size or color can be challenging. If you require assistance, please contact our customer support team, and we'll explore available options.

Can I get a refund for my returned item?

  • Yes, we offer refunds for returned items that meet our return policy criteria. Please refer to our return policy for more information or contact our customer support team for assistance.

Can I return an item purchased with a discount code?

  • Our return policy applies to items purchased with or without discount codes. If you meet the return criteria, you can return the item. Please review our return policy for detailed information.

Can I use gift cards for my purchase?

  • Yes, we accept gift cards as a payment method. You can apply your gift card during the checkout process.

Can I use multiple discount codes on a single order?

  • Unfortunately, only one discount code can be applied to each order. Choose the code that provides the best savings for your purchase.

Do you offer free shipping?

  • Yes, we offer free shipping to our community members who've joined our community by creating an account. Enjoy the benefits of free shipping and more by becoming a part of our Selective Community!

Do you offer international shipping?

  • Currently, we primarily serve customers within the USA 🇺🇸. We're working on expanding our shipping options to more regions in the future.

How can I apply a discount code to my order?

  • During the checkout process, you'll find a field to enter your discount code. Simply input the code, and the discount will be applied to your order.

 

How can I contact your customer service team?

  • Our customer service team is here to assist you. You can reach us via email at support@selectivepicks.com or directly through the chat on our website. We're committed to providing prompt assistance to address your inquiries.

How can I track my order?

  • Once your order is shipped, you'll receive a tracking number via email. Use this number to track your delivery's progress.

How do I initiate a return?

  • To initiate a return, please review our return policy for guidance on the process. If you have any questions or require assistance, contact our customer support team.

How long does shipping take?

  • Shipping times may vary depending on your location and the specific product. In general, our products are delivered within 7-14 days. Please refer to the product description for detailed shipping information.

What is your customer service team's response time?

  • We aim to provide prompt assistance to our valued customers. You can expect a response within 24 hours when contacting us via email. For immediate assistance, reach out through the chat on our website.

What is your return policy?

  • Our return policy is designed to ensure your satisfaction with your purchase. Please review our return policy for detailed information on eligibility and procedures.

What payment methods do you accept?

  • We accept a variety of payment methods, including Visa, Mastercard, American Express, Paypal, and ApplePay, to make your shopping experience convenient.