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Frequently Asked Questions

Shipping & Orders

Do you offer free shipping?

Yes, we do! At Selective Picks, we're pleased to offer free shipping to all our valued customers. Whether you're a new visitor or a part of our growing community, you can take advantage of this cost-saving benefit. 

 

But that's not all – when you become a Pickster 🌟, you'll unlock a world of exclusive rewards and benefits through our special Reward Program, Here's a glimpse of what you can expect:

 

  • Free Shipping: Enjoy the convenience of complimentary shipping on all your orders from our fresh collection, available to all customers.

  • Reward Points: The moment you join, you'll receive an initial boost of over 600 PP's💰 ( PicksPoints ). These points can be later redeemed for exclusive benefits, discounts, and even delightful surprise gifts.

  • Effortless Signup: Joining our PicksPerks Club is a breeze and takes just 30 seconds! Simply create an account, and you'll immediately start reaping the benefits of the Reward Points program.

     

For new visitors, simply click on the rewards icon located in the bottom left corner to access the PicksPerks Club.

How long does shipping take?

Shipping times vary based on your location and the specific product. Generally, our products are delivered within 7-14 days. Check the product description for detailed shipping info.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your delivery's progress. Simply put your tracking number in our Order tracking Page.

Can I change or cancel my order after it's placed?

We completely understand that circumstances can evolve. If your order has not yet been shipped, our dedicated team will make every effort to accommodate changes or cancellations. Please reach out to our customer support team as soon as possible, and we'll do our utmost to assist you in this regard.

What should I do if my package is lost or damaged during shipping?

In the event of a lost or damaged package during shipping, please contact our customer support team immediately. We'll work diligently to resolve the issue and ensure your satisfaction.

Returns & Refunds

Can I return an item and get a refund?

Yes, we offer refunds for returned items that meet our return policy criteria. Refer to our return policy for details or contact our customer support for assistance.

How do I initiate a return?

To start a return, please review our return policy for guidance on the process. If you have questions or need assistance, contact our customer support team by sending an email to support@selectivepicks.com or directly on the website chat.

Can I return an item purchased with a discount code?

Yes, our return policy applies to all items, whether purchased with a discount code or not. If you meet the return criteria, you can return the item. Review our return policy for complete information.

Payment & Discounts

What payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, ApplePay & Google Pay. Ensuring a convenient shopping experience.

How can I apply a discount code to my order?

During checkout, there's a field to enter your discount code. Simply input the code, and the discount will be applied to your order.

Can I use gift cards for my purchase?

Yes, we accept gift cards as a payment method. Apply your gift card during checkout to use it for your order.

Community & Reward Program

How can I join your community and get benefits ?

Joining our group of Picksters and unlocking perks like free shipping and rewards is a breeze, taking just 30 seconds! Follow these simple steps to get started.

  • Create an Account: Click here or on the "Create an Account" button on our website. Fill in your details and preferences. 
  • Verify Your Email: Check your inbox for a verification email from us. Click on the verification link to confirm your account.

Done. Easy, right?

Once your account is verified, you're officially a Pickster 🌟 But here's the thing - Whether or not you choose to create an account, you can still enjoy the convenience of free shipping on all orders. No need to enter any codes or meet certain criteria; it's our way of showing appreciation for shopping with us.

However, by becoming a Pickster, you'll unlock additional benefits. In addition to free shipping, you'll also earn 600 PP's💰 (Picks Points) right from the start. These PP's can be redeemed for exclusive benefits, discounts, and even surprise gifts. So whether you're a seasoned Pickster or a first-time visitor, these perks are just a click away. If you're new and exploring our website, don't forget to check out the rewards icon located in the bottom left corner for quick access to the PicksPerks Club.

 

That's it! You're now part of our community, and you can start enjoying all the perks immediately.

Welcome on board!

Customer Support

How can I contact your customer service team?

Our customer service team is here to assist you. Reach out via email at support@selectivepicks.com or directly through the chat on the bottom right corner of our website. We're committed to providing prompt assistance to address your inquiries.

General Information

Do you offer international shipping?

Presently, our primary focus is serving customers within the USA 🇺🇸. We're actively working on expanding our shipping options to include more regions in the future.